CASEY: Approximately $8,500 later, she’s ditching her home warranty | Latest Headlines

That’s when Harper commenced burning up the telephone lines, and documenting each and every shopper support call.

On Aug. 19, she identified as the guarantee company and spoke to Christina, who transferred Harper to a next purchaser company rep. That rep transferred Harper to a third particular person and Harper observed herself on hold. She hung up right after 30 minutes.

On Aug. 20, Harper called once more. This time she got a rep named Carol, who transferred Harper to a supervisor named Markisha. Markisha, who was in North Carolina, told Harper she had emailed the statements section and Harper would hear from it in two times.

Five times handed Harper said she listened to nothing at all. So she named once again. On Aug. 25 she spoke to Tammy, and got no gratification.

On Aug. 31, Harper named yet once more. This time, she spoke to reps Justin, Deseree and Drew. Drew, who was in Arizona, instructed Harper he would electronic mail the statements office again. But nada.

On Sept. 3, Harper tried out again. This time she spoke to George, who was in Florida. He promised to “escalate” Harper’s situation, and copy her on the e mail he was sending the statements office. Harper never ever obtained the promised copy from George.

On Sept. 4, Harper named but again. This time she spoke to Oscar, who transferred her to Richard, who is effective in “case management.” Richard confirmed she was because of a washer-dryer substitution, alternatively than a mere washing device, and promised to “escalate.”